Emotional design : why we love (or hate) everyday things

By D. Norman. 2004

4,158 citations recorded by the source corpus.

Subfields: Computer Graphics and Computer-Aided Design, Mechanical Engineering, Social Psychology

View Paper: https://www.semanticscholar.org/paper/10e308117fe4936d9cd4d33339d13fd7b0385365

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In Computer Graphics and Computer-Aided Design

In Mechanical Engineering

In Social Psychology

Citations in the corpus

A sociable robot to encourage social interaction among the elderly (2006, background): “In Emotional Design, Don Norman states that “good behavioral design should be human-centered, focusing upon understanding and satisfying the needs of the people who actually use the product” ([3], p.”
Consumer responses to functional, aesthetic and symbolic product design in online reviews (2017, background): “Kervyn, Fiske, and Malone (2012) find a link between functionality and consumer emotions; similarly Norman (2004) emphasizes the importance of product intuitiveness and usability for emotional response and offers examples of products that fail to meet these objectives because of inattention to…”
Applying the User Experience Questionnaire (UEQ) in Different Evaluation Scenarios (2014, background): “A different interpretation (which we adopt in this paper) is to define user experience as a set of distinct quality criteria [2] that includes classical usability criteria, like efficiency, controllability or learnability, and non-goal directed or hedonic quality criteria [3], like stimulation, fun-”
Visual Methods (2007, background): “Many designs seem not to reflect the typical customer's actual needs for use of the space (Norman 2004).”
The Uncanny Valley: Effect of Realism on the Impression of Artificial Human Faces (2007, background): “Mori (1970) warned, however, that robots should not be made too similar to real humans because such robots can fall into the uncanny valley (see also, Norman, 2004; Reichardt, 1978).”
User experience - a research agenda (2006, background): “2004), Helander and Tham’s (2003) special issue on ‘Hedonomics’, the emerging literature on ‘Aes-thetics’ (e.g. Tractinsky in press), or the work of Pat Jordan (e.g. Jordan 2000) and – recently – Don Norman (2004a), reveals three major perspectives.”
Construction and Evaluation of a User Experience Questionnaire (2008, background): “According to Norman [12] product design affects users on three levels of information processing, namely on a visceral level, on a behavioral level, and on a reflective level.”
‘Show me the goods’: Assessing the effectiveness of transparent packaging vs. product imagery on product evaluation (2018, background): “…of research on inedible products, where 104 it has been shown that the aesthetics of such a product are positively associated 105 SHOW ME THE GOODS 6 with the desirability of owning it (e.g., Bloch, Brunel, & Arnold, 2003; Norman, 2005; 106 Reimann, Zaichkowsky, Neuhaus, Bender, & Weber, 2010).”
Better to be frustrated than bored: The incidence, persistence, and impact of learners' cognitive-affective states during interactions with three different computer-based learning environments (2010, background): “However, in the last few years, there has been considerable research aspiring to incorporate the affective states of a user into the decision cycle of the interface in an attempt to develop more effective, user-friendly applications (Hudlicka & McNeese, 2002; Klein, Moon, & Picard, 2002; Mandryk & A”