Using SERVQUAL to Measure the Quality of the Classroom Experience
By Michael Stodnick, Pamela Rogers. 2008
217 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/0ed19ad26e5ab4680a90f243fa48a0a809c5597d
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
In Organizational Behavior and Human Resource Management
In Strategy and Management
Citations in the corpus
- A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2014, methodology): “Building on Tinto’s (1975) conceptual schema for dropout from college, Bean (1985) proposes a socialisation model in which academic/educational, environmental, and social/psychological factors predict students’ dropout intentions.”
- Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, background): “Service quality and its predictability in terms of students’ satisfaction are examined in the higher education sector (Stodnick & Rogers, 2008).”
- Service quality in higher education – a review and research agenda (2010, background): “Recently, one study reports that SERVQUAL scale is reliable and valid when it is applied to a particular classroom environment ( Stodnick and Rogers, 2008”
- Service quality in a higher education context: an integrated model (2012, background): “The customer‐centric approach (or student‐centred approach) of service quality in educational literature has gained momentum as the increasing cost of education has created a new generation of students with greater awareness than ever before (Stodnick and Rogers, 2008).”
- Educational value: how students choose university: Evidence from an Italian university (2010, background): “In fact, higher education has two overlapping areas: the evaluation of quality of teaching and learning (Soutar and McNeil, 1996) and the evaluation of the quality of the total student experience (Hill, 1995; Stodnick and Rogers, 2008).”