When Social Accounts Backfire: The Exacerbating Effects of a Polite Message or an Apology on Reactions to an Unfair Outcome1

By D. Skarlicki, Robert Folger, Julie O. Gee. 2004

129 citations recorded by the source corpus.

Subfields: Language and Linguistics, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0ecac1444b04850b521eb8740a480b7693e74561

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Social Psychology

1. Erin Reid
2. Nick Turner
3. Julian Barling
4. S. Kaiser
5. Holger Roschk
6. Sharon K. Parker

In Sociology and Political Science

1. Erin Reid
2. Nick Turner
3. Julian Barling
4. S. Kaiser
5. Holger Roschk

Citations in the corpus

• Apologies and Transformational Leadership (2006, background): “…gender (e.g., Gonzales et al., 1990; Hodgins and Liebeskind, 2003), context of apology (Folkes and Whang, 2003; Sigal et al., 1988), apology timing (Skarlicki et al., 2004), perpetrator autonomy (Folkes and Whang, 2003; Hodgins et al., 1996), offence severity (e.g., Tomlinson et al., 2004), status…”
• The nature of an apology: An experimental study on how to apologize after a service failure (2013, result): “”) (Leary 2010; Skarlicki et al. 2004).”