Understanding consumer animosity in an international crisis: nature, antecedents, and consequences

By Siew Meng Leong, Joseph A. Cote, Soon Ang, Soo Jiuan Tan, Kwon Jung, A. Kau, Chanthika Pornpitakpan. 2008

188 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/0d98a82a5afdb932bf8ee0e988ff9e57f7a0a17a

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Citations in the corpus

Exploring the animosity domain and the role of affect in a cross-national context (2012, unknown): “Published research in this area has also confirmed the impact of animosity for products in general, (Hinck et al., 2004; Huang et al., 2010; Leong et al., 2008; Nakos & Hajidimitriou, 2007; Witkowski, 2000), for specific categories of products (Ettenson & Klein, 2005; Hong & Kang, 2006; Jimenez &…”
Beyond anger: A deeper look at consumer animosity (2015, unknown): “, 2010); however, there are also several studies that have found a significant relationship between animosity and product quality judgments (Ettenson & Klein, 2005; Leong et al., 2008).”
The affective and cognitive components of country image : Perceptions of American products in Kuwait (2011, methodology): “PCI is measured using items adapted from Leong et al. (2008). The PCI captured perceptions of workmanship, color, design, reliability, and value.”
Knowledge structure in international marketing: a multi-method bibliometric analysis (2012, background): “Regarded as a drastic form of cultural distance in both stable and unstable economic conditions (e.g., Klein 2002; Leong et al. 2008; Ouellet 2007; Samiee et al. 2005; Verlegh 2007), animosity and ethnocentrism have been acknowledged as important in both the managerial and consumer contexts (Cavusgi”
Animosity, subjective norms, and anticipated emotions during an international crisis (2010, background): “A key antecedent of animosity is the extent of responsibility assigned to citizens of another country for the perpetration of a transgression ( Leong et al. , 2008”
Country of origin effects in developed and emerging markets: Exploring the contrasting roles of materialism and value consciousness (2011, background): “Finally, recent research draws a distinction between situational and stable ANI, showing that both these types of ANI may influence consumers’ purchase intentions, but only situational ANI has a direct negative influence on affective evaluations and cognitive judgments (Leong et al., 2008).”