Lorna Doucet
Organizational Behavior and Human Resource Management · 2000–2008
A researcher in the Science corpus: 2 papers; trusts 1 researcher and is trusted by 10 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 13 citations into it; #2,596 of 8,741 by trust here, #4,387 by citations
Whom Lorna Doucet trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts Lorna Doucet overall
Papers from Lorna Doucet's perspective
Ordered by how strongly the researchers Lorna Doucet trusts endorse each paper. Same corpus, a different order for every researcher.
- The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
- The Essential Impact of Context on Organizational Behavior
- Role stressors and customer-oriented boundary-spanning behaviors in service organizations
- Personality predictors of citizenship performance
- 4. Personal initiative: An active performance concept for work in the 21st century
- The social context of undermining behavior at work
- Special Issue on Corporate Transformation in the People's Republic of China: Organizational Citizenship Behavior in the People's Republic of China (Organ. Sci.)
- Understanding reactions to job redesign: A quasi-experimental investigation of the moderating effects of organizational context on perceptions of performance behavior.
- Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory
- Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors
Their papers
- Ambivalent Feelings in Organizational Relationships (2000) — 166 citations
- The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality (2008) — 151 citations