The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

By Anat Rafaeli, Lital Ziklik, Lorna Doucet. 2008

151 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/92973145f93bdb9b04a7f1e2ce6b91ff7eb84be9