M. Bechtoldt
Social Psychology · 2003–2011
A researcher in the Science corpus: 5 papers; trusts 11 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Social Psychology — 31 citations into it
- Sociology and Political Science — 29 citations into it
- Organizational Behavior and Human Resource Management — 23 citations into it
- General Health Professions — 12 citations into it
- Gender Studies — 7 citations into it
Whom M. Bechtoldt trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Alicia A. Grandey
- J. Dawson
- June P Tangney
- Dieter Zapf
- Carsten K. W. De Dreu
- P. Sackett
- Daniel M. Cable
- Céleste M. Brotheridge
- L. R. Goldberg
- T. Judge
Papers from M. Bechtoldt's perspective
Ordered by how strongly the researchers M. Bechtoldt trusts endorse each paper. Same corpus, a different order for every researcher.
- Emotional labor and burnout: Comparing two perspectives of "people work"
- Development and validation of the Emotional Labour Scale
- WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
- Emotion regulation in customer service roles: testing a model of emotional labor. (Journal of Occupational Health Psychology)
- Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
- The dimensionality and antecedents of emotional labor strategies
- WORK RELATIONSHIPS IN TELEPHONE CALL CENTRES: UNDERSTANDING EMOTIONAL EXHAUSTION AND EMPLOYEE WITHDRAWAL
- Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
- Emotion work and psychological well-being: A review of the literature and some conceptual considerations
- Crafting a Job: Revisioning Employees as Active Crafters of Their Work
Their papers
- What is typical for call centre jobs? Job characteristics, and service interactions in different call centres (2003) — 222 citations
- Main and moderating effects of self-control, organizational justice, and emotional labour on counterproductive behaviour at work (2007) — 125 citations
- Group Creativity and Innovation: A Motivated Information Processing Perspective (2011) — 161 citations
- EMPLOYEES' CHALLENGING JOB EXPERIENCES AND SUPERVISORS' EVALUATIONS OF PROMOTABILITY (2009) — 165 citations
- Gender Differences in Job Challenge: A Matter of Task Allocation (2009) — 117 citations