The effects of online negative word‐of‐mouth on dissatisfied customers: A frustration–aggression perspective

By Yllka Azemi, Wilson Ozuem, Kerry E. Howell. 2020

100 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/309c6a41f3759bfbf90bbc355fed34bee471ebde