Consumer satisfaction index: new practice and findings

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THE HONG KONG TOURIST SATISFACTION INDEX (2012, methodology): “Similar findings have been reported in other studies, as highlighted by Chan et al. (2003).”
Assessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction index (2011, methodology): “In addition, the inclusion of tourist characteristics in the model allows tourist satisfaction levels to be distinguished by demographic background (Chan et al., 2003; Lancaster, 1971).”
The impact of coping strategies on occupational stress and turnover intentions among hotel employees (2018, methodology): “the latent variables in the model will use at least three or more indicators to capture a greater complexity of the variables and lower the possibility of measurement error (Chan et al., 2003; Yoon & Uysal, 2005).”
A Mediation Model of Tourists' Repurchase Intentions for Packaged Tour Services (2009, methodology): “Therefore, satisfaction is superordinate to quality, and quality should be modeled as an antecedent of customer satisfaction (Anderson, Fornell, and Lehmann 1994; Chan et al. 2003; Fornell et al. 1996; Olsen and Johnson 2004).”