Michael Wessel
Artificial Intelligence · 2020
A researcher in the Science corpus: 1 paper; trusts 3 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Artificial Intelligence — 10 citations into it
- Human-Computer Interaction — 9 citations into it
- Social Psychology — 9 citations into it
Whom Michael Wessel trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts Michael Wessel overall
Papers from Michael Wessel's perspective
Ordered by how strongly the researchers Michael Wessel trusts endorse each paper. Same corpus, a different order for every researcher.
- The media equation - how people treat computers, television, and new media like real people and places
- Machines and Mindlessness
- Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters (J. Comput. Mediat. Commun.)
- The Influence of Avatars on Online Consumer Shopping Behavior
- Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems (Journal of Management Information Systems)
- "Like Having a Really Bad PA": The Gulf between User Expectation and Experience of Conversational Agents (International Conference on Human Factors in Computing Systems)
- Social influence: compliance and conformity. (Annual Review of Psychology)
- Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
- Towards Designing Cooperative and Social Conversational Agents for Customer Service (International Conference on Interaction Sciences)
- On seeing human: a three-factor theory of anthropomorphism. (Psychology Review)
Their papers
- AI-based chatbots in customer service and their effects on user compliance (2020) — 971 citations