Heitor Takashi Kato

Service Industries Journal · 2019

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Whom Heitor Takashi Kato trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Scott L. Newbert

Papers from Heitor Takashi Kato's perspective

Ordered by how strongly the researchers Heitor Takashi Kato trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Empirical research on the resource‐based view of the firm: an assessment and suggestions for future research
  2. Managing the Total Customer Experience
  3. New measurement scales for evaluating perceptions of the technology‐mediated customer service experience
  4. Service quality: beyond cognitive assessment
  5. Understanding customer experience. (Harvard Business Review)
  6. Conceptualizing and measuring experience quality: the customer's perspective
  7. From experiential psychology to consumer experience
  8. Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center.
  9. What have we learned about generic competitive strategy? A meta‐analysis
  10. 7. Coming from good stock: Career histories and new venture formation

Their papers