Tiziana Brenner Beauchamp Weber
Service Industries Journal · 2019
A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.
Whom Tiziana Brenner Beauchamp Weber trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Papers from Tiziana Brenner Beauchamp Weber's perspective
Ordered by how strongly the researchers Tiziana Brenner Beauchamp Weber trusts endorse each paper. Same corpus, a different order for every researcher.
- Empirical research on the resource‐based view of the firm: an assessment and suggestions for future research
- Managing the Total Customer Experience
- New measurement scales for evaluating perceptions of the technology‐mediated customer service experience
- Understanding customer experience. (Harvard Business Review)
- Conceptualizing and measuring experience quality: the customer's perspective
- Service quality: beyond cognitive assessment
- From experiential psychology to consumer experience
- Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center.
- What have we learned about generic competitive strategy? A meta‐analysis
- 7. Coming from good stock: Career histories and new venture formation
Their papers
- Measuring customer experience in service: A systematic review (2019) — 126 citations