H. Hu
with Hu · 2011–2017
A researcher in the Science corpus: 2 papers; trusts 0 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Whom H. Hu trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Papers from H. Hu's perspective
Ordered by how strongly the researchers H. Hu trusts endorse each paper. Same corpus, a different order for every researcher.
- Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
- Satisfaction: A Behavioral Perspective on the Consumer
- The impact of technology on the quality-value-loyalty chain: A research agenda
- Back-Translation for Cross-Cultural Research
- Quality, satisfaction and behavioral intentions
- Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context
- How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs)
- A Brand Loyalty Model Involving Cognitive, Affective, and Conative Brand Loyalty and Customer Satisfaction
- Linking perceived value and loyalty in location‐based mobile services
- The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet