Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor

By H. Hu, Hsin-Yi Hu, B. King. 2017

89 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9f975701b83a82f403662a6e5260ace345780929

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Kate L. Daunt
2. Avraam Papastathopoulos
3. Christos Koritos
4. Achilleas Boukis

In Sociology and Political Science

1. Kate L. Daunt
2. Avraam Papastathopoulos
3. Christos Koritos
4. Achilleas Boukis

Citations in the corpus

• Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style (2020, background): “Evidence in tourism and hospitality suggests role stress as a mediator between customers’ incivility and FLEs’ emotional exhaustion (Hu et al., 2017) and job satisfaction (Kim et al.”