The Influence of a Hotel Firm's Quality of Service and Image and its Effect on Tourism Customer Loyalty
By Jay Kandampully, Thanika Devi Juwaheer, H. Hu. 2011
138 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/58061c8141e3e42070ba69ea6ef8a7ad37bdac8e
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In Marketing
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018, result): “While it was concluded by Kandampully et al. (2011) and Kim et al. (2008) that no significant correlation exists between the service quality as a process quality and loyalty, several studies supported the relationship between service quality as a process quality and customer loyalty (Choi and Kim,…”