Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement

By Wen-Tai Lai, Ching-Fu Chen. 2011

909 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Transportation

View Paper: https://www.semanticscholar.org/paper/f6c8fb6663d350b54cd03b0d2df83bad3d166c66

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

In Organizational Behavior and Human Resource Management

In Transportation

Citations in the corpus

Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty (2018, methodology): “Unidimensional operationalization of PV (also referred to as the “simplified” approach, see Sanchez-Fernandez and IniestaBonillo, 2007) is the widely adopted method in both tourism and other industries including retail (He et al., 2012) and public transport (Lai and Chen, 2011).”
The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination (2011, background): “…only indirectly through satisfaction, while still other authors have reported both direct and indirect relationships with intention, where indirect effects are mediated by satisfaction (Lai et al., 2009; Lai & Chen, 2011; Shukla, 2010; Yang & Peterson, 2004) and involvement (Lai & Chen, 2011).”
Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “Gatta and Marcucci (2007) point out that these methods overcome some critical factors pertaining to methods based on CSS, such as conceptual grounds, psychometric problems, and troubles with Likert scales.”
Commute happiness in Xi’an, China: Effects of commute mode, duration, and frequency (2018, background): “…personality-related factors such as motivations (Manaugh and El-Geneidy, 2013), travel preferences (De Vos and Witlox, 2016; De Vos et al., 2016; Lai and Chen, 2011; St-Louis et al., 2014; Ye and Titheridge, 2017), overall life satisfaction (De Vos, 2018), and feeling secure (Eriksson et al.,…”
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2019, background): “However, a question that may arise in this regard is: Which customer perceived value was studied in previous research that addressed this relationship? Most previous research that examines this relationship in the service context considers customer perceived value as a unidimensional construct that ”