Innovation as a loosely coupled system in services

By Jon Sundbo, Faiz Gallouj. International Journal of Services Technology and Management, 2000

415 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/f15ebef43f3126eca314c8aa3616bff6ba71f529

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Citations in the corpus

Emergence of innovations in services (2009, background): “It is also common that service firms do not use innovation terminology, but speak about customer satisfaction, quality improvement, etc., when they are actually seeking to renew their products (Gallouj, 2002a, 2002b; Preissl, 2000; Sundbo & Gallouj, 2000).”
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry (2011, background): “In this type of industry, innovation is more likely to be organized in an ‘artisanal’ fashion (Sundbo & Gallouj, 2000) where R&D departments are lacking, firms are less externally focused and innovation mainly occurs through entrepreneurial spirits and improvement and learning, mostly in small…”
External Linkages, R&D and Innovation Performance in US Business Services (2007, background): “These findings, especially concerning service firms’ interactions and relationships with customers, support those of previous empirical research (Gallouj and Weinstein, 1997; Gadrey and Gallouj, 1998; Djellal and Gallouj, 2000; Sundbo and Gallouj, 2000; Tether, 2003).”
Do Services Innovate (Differently)? Insights from the European Innobarometer Survey (2005, background): “A strong line of demarcation research has been conducted by researchers largely associated with Lille University in France (Gallouj and Weinstein, 1997; Gadrey and Gallouj, 1998; Djellal and Gallouj, 2000; Sundbo and Gallouj, 2000).”
Innovation activity in the hotel industry: Evidence from Balearic Islands (2005, background): “Also, the untested Sundbo and Gallouj (2000) supplier-driven hypothesis from the patterns they define is explored.”
Innovation in services: a review of the debate and a research agenda (2009, result): “For example, it would seem to undermine a linear conception of innovation, as it is particularly consistent with an interactive model, such as that advanced by Kline and Rosenberg (1986) (see Sundbo 1998; Sundbo and Gallouj, 1999).”
Innovation in the experience economy: a taxonomy of innovation organisations (2009, methodology): “This is a type of innovative organisation that has been found in services (Sundbo, 1998; Sundbo & Gallouj, 2000).”
Two decades of research on innovation in services: which place for public services? (2013, background): “Planned innovation programs of this type are of course implemented by service organizations (Sundbo and Gallouj, 1999; Tidd and Hull, 2010).”