A conceptual model of perceived customer value in e-commerce: A preliminary investigation

By Zhan Chen, Alan J. Dubinsky. 2003

1,216 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/efa069381dc204240c31198fa0df2e399a07ad4e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust (2007, background): “Sun and Zhang [88] argued that there are several marketing studies that show affective reaction, such as emotion or enjoyment [13] and valence of experience [14], influences cognitive perceptions related to integrity, such as perceived risk [13] and perceived product quality [14].”
Online purchase determinants: Is their effect moderated by direct experience? (2009, background): “Various researchers have already shown that the concept of perceived value – in which the store choice criteria act as constituents of value – can be used to infer customers’ online shopping intentions ( Chen and Dubinsky, 2003”
Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity (2018, background): “Regarding the relationship between PR and PV, PR is perceived as an antecedent of PV in most of the previous consumer behavior studies (Agarwal & Teas, 2001; Chang & Tseng, 2013; Chen & Dubinsky, 2003; Sweeney, Soutar, & Johnson, 1999).”
The Moderating Effect of Customer Perceived Value on Online Shopping Behaviour (2011, background): “This is because it plays an important role in predicting purchase behaviour (Chen and Dubinsky, 2003), achieves sustainable competitive advantages (Khalifa, 2004; Lindgreen and Wynstra, 2005), and affects relationship management (Payne et al.”
The concept of perceived value: a systematic review of the research (2007, methodology): “…al., 2000); (iii) service quality, social value, play, aesthetics, and time and effort spent (Gallarza and Gil, 2006); (iv) sacrifice, benefit, personal preference, and the perceived situation (Blackwell et al., 1999); and (v) perceived risk and the valence of experience (Chen and Dubinsky, 2003).”
Value-based Adoption of Mobile Internet: An empirical investigation (2007, background): “A number of studies exist on consumer choice and decision making in the economics [31,40] and marketing literature [6,12,33,52,61].”
A model to investigate the influence of marketing-mix efforts and corporate image on brand equity in the IT software sector (2011, background): “Good corporate image is likely to give trustworthiness and credibility to consumers or industrial buyers, which in turn leads to an increase in the perceived quality of a brand (Chen & Dubinsky, 2003; Cretu & Brodie, 2007; Martinez & Pina, 2005).”
Integrating technology readiness into technology acceptance: The TRAM model (2007, background): “For example, Chen and Dubinsky’s (2003) and Lin, Sher, and Shih’s (2005) value model have explained consumers’ online consumption behaviors, and Hartman, Shim, Barber, and O’Brien (2006) have found that vicarious-innovativeness is related to both hedonic and utilitarian Web-consumption values.”
Assessing the effects of consumers' product evaluations and trust on repurchase intention in e-commerce environments (2018, background): “Reputation donates the persistence of quality and serves as a surrogate for quality by providing consumers with a bundle of information about the product (Chen and Dubinsky, 2003).”
Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction (2009, background): “In accordance with the empirical results of previous studies (e.g. Cronin et al., 2000; Chen and Dubinsky, 2003; Tam, 2004; Yang and Peterson, 2004), the present findings indicate that perceived value (especially economic value) has a positive influence on consumer satisfaction.”
Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach (2006, background): “Chen and Dubinsky [12] demonstrated the negative effect of high product price and perceived customer value on online purchases.”