Delivering Happiness: A Path to Profits, Passion, and Purpose

By T. Hsieh. 2010

132 citations recorded by the source corpus.

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JOB TITLES AS IDENTITY BADGES: HOW SELF-REFLECTIVE TITLES CAN REDUCE EMOTIONAL EXHAUSTION (2014, background): “com explicitly encourages call center employees to customize their workspaces, be themselves, have fun at work, and use their best judgment when serving customers, instead of following scripts (Hsieh, 2010).”
What leaders need to know about organizational culture (2017, background): “Zappos defined the desired culture through its core values (Hsieh, 2010, p. 154), which are: 1.”
Breaking Them in or Eliciting Their Best? Reframing Socialization around Newcomers’ Authentic Self-expression (2013, background): “com hire new employees based in part on their willingness to be themselves at work and solve problems using their unique perspectives and strengths (Freiberg and Freiberg, 1998; Hsieh, 2010), a strategy that has had a positive impact on both employees’ engagement and organizational success.”
Whistle While You Work (2012, background): “Thus, life satisfaction and its corollary, happiness, are being recognized by businesses such as AOL, Adobe, and Zappos.com as important in delivering customer service and motivating employees (Cook, 2011; Hsieh, 2010).”