Assessing asymmetric effects in the formation of employee satisfaction
By Kurt Matzler, Birgit Renzl. 2007
191 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management
View Paper: https://www.semanticscholar.org/paper/eedb78a7a043b2e11e59a770fec2fd3dc680efaf
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Marketing
In Organizational Behavior and Human Resource Management
- Christina G. Chi
- D. Gursoy
- Ahmad Salih Mheidi Alnaser
- Muhammad Turki Alshurideh
- Barween Al Kurdi
- K. Woosnam
- Adam Ryszko
- D. Stylidis
Citations in the corpus
- Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2009, background): “Studies suggest that employee and customer satisfaction are positively correlated (Spinelli and Canavos, 2000; Matzler and Renzl, 2007; Tornow and Wiley, 1991; Wiley, 1991; Wu, 2007).”
- The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning (2020, background): “…employees exhibited not only peer positive attitudes and emotions that affected their productivity and performance positively in the workplace (Matzler & Renzl, 2007; Porter et al., 1974), but they also enhanced their administrative effectiveness and citizenship behavior (Alshurideh et al.,…”