Reflections on the dimensions of trust and trustworthiness among online consumers

By David Gefen. Data Base, 2002

941 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e7cdcecffda906ca1adb50e952598e2a60eb791a

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Concern for Information Privacy and Online Consumer Purchasing (2006, result): “The explained variance in this study was similar to other models of consumer e-commerce use (e.g. Bhattacherjee, 2002, Gefen, 2000, e.g. Gefen, 2002, Jarvenpaa et al., 2000).”
The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation (2006, methodology): “Buyer’s trust in a seller’s benevolence was measured using a five-item scale adapted from Gefen (2002) and Pavlou (2002).”
What Does the Brain Tell Us About Trust and Distrust? Evidence from a Functional Neuroimaging Study (2010, background): “Other views include a unidimensional view of trust, three dimensions (competence, honesty/integrity, benevolence) (Gefen 2002), and four dimensions (including predictability) (McKnight et al.”
From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers' purchase intention (2010, background): “The ability dimension of trust in vendor/website positively relates to the intention to get information, which corroborates the ﬁndings by Gefen (2002).”
Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust (2007, methodology): “The experiment was conducted in an Internet classroom, as suggested by Gefen [32].”
Why phishing works (2006, background): “Researchers have developed models and guidelines on fostering online consumer trust [1, 4, 5, 8, 9, 10, 11, 15, 16, 18, 19, 23, 28].”
E-File Adoption: A Study of U.S. Taxpayers' Intentions (2009, neutral): “both e-commerce [19, 24-31] and e-government [17, 20, 32, 33].”
Brand co-creation through social commerce information sharing: The role of social media (2020, background): “Trust is important when risks are perceived to be high, as in ecommerce (Aljifri et al., 2003; Gefen, 2002; Gefen et al., 2003; Mutz, 2005; Pavlou, 2003).”
A study of the impact of social media on consumers (2014, background): “There are different definitions of trust, which are based on different dimensions of benevolence, integrity, ability, competence and empathy (Gefen 2002; McKnight et al. 2002; Gefen et al .”
The penalty for privacy violations: How privacy violations impact trust online (2018, background): “…individuals may trust in an institution such as congress, banking, or online (Pavlou & Gefen, 2004), and (3) individuals trust a particular individual or organization by taking into consideration the trustworthiness signals of the trustee such as ability, benevolence, and integrity (Gefen, 2002).”
A survey of trust in computer science and the Semantic Web (2007, background): “Alternatively cited, is Gefen [65], which simplifies he trust decision to three of these qualities, leaving out preictability and keeping the others.”
Understanding consumers’ social media engagement behaviour: An examination of the moderation effect of social media context (2021, positive): “The source credibility theory has been applied in marketing and communication research, where studies have examined the effect of trustworthiness as a key source of credibility on various behavioural intentions and attitudes (e.g., Gefen, 2002; S. Kim & D. Kim, 2014; Ayeh, 2015).”