Capabilities for managing service innovation: towards a conceptual framework

By Pim den Hertog, W. V. D. Aa, M. D. Jong. 2010

750 citations recorded by the source corpus.

Subfields: Management of Technology and Innovation, Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/e69e0b9dca465b4f4fd284c2f04334c5c967db6b

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In Management of Technology and Innovation

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Citations in the corpus

Developing Global Service Innovation Capabilities: How Global Manufacturers Address the Challenges of Market Heterogeneity (2015, background): “…and regional differences, makes managing global service innovation a problematic undertaking requiring new organizational capabilities ( Baines et al. 2009 ; den Hertog, van der Aa, and de Jong 2010 ; Parida et al. 2014 ; Reim, Parida, and Örtqvist 2015 ; Wallin, Parida, and Isaksson 2015 ).”
Service innovation in manufacturing firms: Evidence from Spain (2012, background): “We are aware that service innovation may be easured via more complex dimensions or scales than those used in is study (as suggested by den Hertog et al., 2010).”
Enabling service innovation: A dynamic capabilities approach (2013, background): “…innovation include service development processes (Kindström and Kowalkowski, 2009; Song, Song and Di Benedetto, 2009), capability development (Den Hertog et al., 2010; Fischer et al., 2010), learning (Stevens and Dimitriadis, 2004), organizational adaptation (Neu and Brown, 2008), and culture…”
Enhancing Green Absorptive Capacity, Green Dynamic Capacities and Green Service Innovation to Improve Firm Performance: An Analysis of Structural Equation Modeling (SEM) (2015, background): “Service innovation involves developing technology-enabled services that incorporate new inventions [51], customer interactions [52,53], service portfolios [54], service delivery [55], or service designs [56].”
The evolution of service innovation research: a critical review and synthesis (2014, methodology): “…in Table 3, we find increasing recent activity pertaining to service innovation, resulting from, among other factors, the increasing interest in services across various industries and closer links of new topics to the service innovation concept (den Hertog et al., 2010; Toivonen & Tuominen, 2009).”