Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
By Woo Gon Kim, C. Ng, Yen-Soon Kim. 2009
529 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management
View Paper: https://www.semanticscholar.org/paper/e5f7d95a844ed030d936e4060cfdbe61debe9d13
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In Marketing
In Organizational Behavior and Human Resource Management
In Tourism, Leisure and Hospitality Management
Citations in the corpus
- Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges (2016, background): “Kim, Ng, and Kim (2009) revealed that students’ satisfaction with university food service dining positively influenced their repurchase intention and word-of-mouth communication.”
- Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach (2010, unknown): “Additionally, in restaurants settings, service quality is an important determinant of customer satisfaction (Kim et al. 2009) and return intention (Kivela et al. 2000).”
- Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2017, background): “…Clemens et al. (2010), Emir and Kozak (2011), Fawzy (2010), Gagnon and Roh (2007), Gill et al. (2006), Gunderson et al. (1996), Heung (2000), Kim et al. (2009b), Hsieh and Tsai (2009), Kandampully and Suhartanto (2000), Kang et al. (2004), Kuo (2007), Lau et al. (2005), Law and Yip (2010),…”
- Exploring the Relationship between Service Quality and Customer Satisfaction in Croatian Hotel Industry (2013, background): “Kim et al. (2009) found that food quality, service quality, price and value, convenience, and atmosphere had significant relationship with customer satisfaction in university food service facilities in the USA.”
- An empirical study to diagnose the outcomes of customers’ experiences in trendy coffee shops (2012, background): “Kim et al. (2009) observed that customer satisfaction and WOM among university student and full-time employees visiting university dining facilities are very strongly correlated and there is a positive significant relationship between customer satisfaction and WOM.”