Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges

By Hyeon-Cheol Kim, Bee‐Lia Chua, Sanghyeop Lee, H. Boo, Heesup Han. 2016

117 citations recorded by the source corpus.

ABSTRACT This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/47341dc66a1b98f2f4797ad7af6437d731af30a9

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Citations in the corpus

The role of brand personality, self-congruity, and sensory experience in elucidating sky lounge users’ behavior (2018, background): “Sky lounges are an experiential service setting (Kim et al., 2016).”