S. Janković

Organizational Behavior and Human Resource Management · 2010–2013

A researcher in the Science corpus: 2 papers; trusts 4 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 10 citations into it

Whom S. Janković trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. S. A. A. Khattab

Papers from S. Janković's perspective

Ordered by how strongly the researchers S. Janković trusts endorse each paper. Same corpus, a different order for every researcher.

1. MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY
2. Satisfaction: A Behavioral Perspective on the Consumer
3. Perceptions of Service Quality in Jordanian Hotels
4. The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
5. Multivariate Data Analysis (Technometrics)
6. Service quality evaluation by service quality performance matrix
7. Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
8. Examining antecedents and consequences of tourist satisfaction: A structural modeling approach
9. Comparing alternative instruments to measure service quality in higher education
10. A probabilistic approach to measure hotel service quality

Their papers

• Exploring the Relationship between Service Quality and Customer Satisfaction in Croatian Hotel Industry (2013) — 104 citations
• Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach (2010) — 172 citations