Interpersonal service quality, self-service technology (SST) service quality, and retail patronage

By Hyun-Joo Lee, Kiseol Yang. 2013

126 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/0acfd1e2a1876888b3889edc400a50f0b5f189f5

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Lawrence Leung
2. Margaret Jekanyika Matanda

In Marketing

1. Margaret Jekanyika Matanda

In Organizational Behavior and Human Resource Management

1. Lawrence Leung
2. Margaret Jekanyika Matanda

Citations in the corpus

• The impact of basic human needs on the use of retailing self-service technologies: A study of self-determination theory (2013, background): “By eliminating the involvement of service representatives with SSTs, companies can offer cost-effective services (Cunningham et al., 2008) and enhance store patronage (Lee and Yang, 2013).”