E-tailers versus retailers: which factors determine consumer preferences

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Understanding the Role and Methods of Meta-Analysis in IS Research (2005, background): “He Selim, 2003], marketing [e.g.,Keen et al., 2004], operations management [e.g., Olson et al., 2003], and many other management fields [King and He, 2005].”
An empirical investigation into e‐shopping excitement: antecedents and effects (2009, background): “Today’s e-commerce landscape is characterised by very high competition (Belanger et al., 2002) and a marketplace is changing at a very dynamic pace (Keen et al., 2004; Jayawardhena, 2004a).”
'Showrooming' and the Competition between Store and Online Retailers (2013, unknown): “Keen et al. (2004), Knox (2005), and Kushwaha (2007) report similar findings in their empirical studies.”
What drives consumers to shop online? A literature review (2004, background): “Finally, Internet retailers must insure that consumers have a positive shopping experience each time the consumer visits the online store (Keen et al., 2002).”
A supply chain model with direct and retail channels (2008, result): “In addition to the justification above, Keen et al. (1996) conclude from their empirical study that, on the basis of the part-worth utility study and its derived importance scores, retail format may still be the first choice for consumers and this assumption is in-line with their finding.”