Web Site Usability, Design, and Performance Metrics

By Jonathan W. Palmer. Information systems research, 2002

1,901 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/df805da2bb2a7e830b615636ee7cd22368a63563

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Citations in the corpus

Inexperience and experience with online stores: the importance of TAM and trust (2003, background): “personalization,Internet shipping errors, convenience, customer relations, informational fit to task, intuitiveness, and visual appeal [3], [4], [46], [58], [60], [78].”
Internet Pornography and Loneliness: An Association? (2005, background): “In the next few years, the World Wide Web is expected to grow twenty-fold, growing to 200 million sites by the year 2005 (Palmer, 2002).”
The impact of the online and offline features on the user acceptance of Internet shopping malls (2004, methodology): “…of the Internet shopping mall suggests that the drivers for consumer acceptance are based on the system features such as design, functionality, security, and information quality [27] [29], and services features, supported by the Web system, such as reliability, responsiveness, and empathy [28].”
The Effects of Information Format and Shopping Task on Consumers' Online Shopping Behavior: A Cognitive Fit Perspective (2004, background): “As a consequence, Web interface design plays a significant role in affecting consumers’ online shopping performance and attitude toward the Web site [25, 56, 74].”
The impact of Web quality and playfulness on user acceptance of online retailing (2007, methodology): “System quality (SYQ) Design, navigation, response time, security, availability, functionality, error-free transaction, multimedia [1,2,11,19]”
An empirical validation of a unified model of electronic government adoption (UMEGA) (2017, background): “Academic research in e-government (e.g. Al-Adawi et al., 2005; Palmer, 2002) has shown that security and privacy are among the predominant factors for e-government adoption.”
Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach (2006, background): “Keywords: Website quality; E-business success; Analytic hierarchy process”
WebQual: An Instrument for Consumer Evaluation of Web Sites (2007, methodology): “For comparison and contrast, Appendix 1 shows the constructs measured by WebQual and by five articles measuring e-commerce [29, 58, 61, 65, 72].”
The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator (2008, background): “Therefore, website success is significantly associated with website interactivity and responsiveness to consumers (Palmer, 2002).”
Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context (2013, background): “Website quality literature has demonstrated that SysQ and IQ are essential determinants of perceived website quality (Aladwani and Palvia 2002; Kim and Stoel 2004; Lin and Lu 2000; Liu and Arnett 2000; Palmer 2002; Zhang et al. 2001).”
What Signals Are You Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions (2011, background): “…delay has been 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0 Low WSQ High WSQ Low SC High SC MIS Quarterly Vol. 35 No. 2/June 2011 17 shown to influence perceptions of the website (Palmer 2002),1 research has found that it did not influence attitude toward the2 online retailer (Rose and Straub 2001).”
What Is Personalization? Perspectives on the Design and Implementation of Personalization in Information Systems (2006, background): “Existing literatures in e-commerce and marketing tend to adopt a monolithic approach [73, 74]; therefore, personalization dimensions that have been evaluated in those studies might not have captured personalization values that users/customers have [44, 75].”
Informational Cascades and Software Adoption on the Internet: An Empirical Investigation (2009, background): “In this case, a deeper understanding of the relationship between design features, particularly product information features, and user behavior is important for the success of the websites (Palmer 2002).”