Store environment, emotions and approach behaviour: applying environmental aesthetics to retailing

By Shaked Gilboa, Anat Rafaeli. 2003

190 citations recorded by the source corpus.

Subfields: Health, Toxicology and Mutagenesis, Marketing, Social Psychology

View Paper: https://www.semanticscholar.org/paper/df1f5f9d04aa7fc6593e6de5c01725b7a067a8b2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Health, Toxicology and Mutagenesis

1. Michela Mari
2. S. Poggesi
3. Iris Vilnai-Yavetz
4. Shaked Gilboa

In Marketing

1. Michela Mari
2. S. Poggesi
3. Iris Vilnai-Yavetz
4. Shaked Gilboa
5. Anat Rafaeli

In Social Psychology

1. Iris Vilnai-Yavetz
2. Michela Mari
3. S. Poggesi
4. Anat Rafaeli
5. Shaked Gilboa

Citations in the corpus

• Aesthetics and Professionalism of Virtual Servicescapes (2006, background): “…work in this manner (Nasar 1994; Strati 1999), with good aesthetics (operationally defined as beauty, tidiness, and order) evoking feelings of pleasantness and poor aesthetics (defined as ugliness, dirt, messiness, or disorganization) producing the opposite (Berlyne 1971; Gilboa and Rafaeli 2003).”
• Servicescape cues and customer behavior: a systematic literature review and research agenda (2013, methodology): “Other emotions that are not in the S-O-R model (e.g. fear, anger, surprise) are used (Machleit & Eroglu, 2000) as well as two new environmental qualities, complexity and order (Gilboa & Rafaeli, 2003).”
• The Effect of Servicescape Cleanliness on Customer Reactions (2010, background): “However, cleanliness was found to be one of the components of an ordered environment and an increased degree of order in the service environment was found to boost customers’ feelings of pleasantness (Gilboa & Rafaeli, 2003).”