Trust and knowledge sharing in diverse global virtual teams

By Praveen Pinjani, Prashant C. Palvia. Information Manager (The), 2013

332 citations recorded by the source corpus.

Global virtual teams (GVTs) allow organizations to improve productivity, procure global knowledge, and transfer best practice information instantaneously among team members. GVTs rely heavily on IT and have little face-to-face interaction, thereby increasing problems resulting from geographic barriers, time language, and cultural differences, and inter-personal relationships. The purpose of our study was to design a normative framework that would assist organizations in understanding the relationship between diversity, mutual trust, and knowledge sharing among GVTs, with additional focus on understanding the moderating impact of collaborative technology and task characteristics. Empirical data was collected from 58 GVTs and analyzed using a Hierarchical Multiple Regression technique. Results showed that in GVTs, deep level diversity has a more significant relationship with team processes of mutual trust and knowledge sharing than visible functional level diversity. This relationship is moderated by the collaborative capabilities of available technology and levels of interdependence of the task. Furthermore, knowledge sharing and mutual trust mediate the relationship between diversity levels and team effectiveness.

Subfields: Communication, Management of Technology and Innovation, Social Psychology

View Paper: https://www.semanticscholar.org/paper/dd7175ca7bc08872a52105fe939c3eece40f917f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. M. Maynard
2. Lucy L. Gilson
3. Michael Beyerlein
4. Soo Jeoung Han

In Management of Technology and Innovation

1. Lucy L. Gilson
2. M. Maynard
3. Michael Beyerlein
4. Soo Jeoung Han

In Social Psychology

1. M. Maynard
2. Lucy L. Gilson
3. Marko Hakonen
4. Matti Vartiainen
5. Nicole C. Jones Young
6. Michael Beyerlein
7. Soo Jeoung Han
8. John E. Mathieu

Citations in the corpus

• Framing the Effects of Multinational Cultural Diversity on Virtual Team Processes (2016, background): “Moreover, the lack of development of a social network and absence of trust hindered the knowledge sharing in MNVTs (Newell et al., 2007; Pinjani & Palvia, 2013).”
• Virtual Teams Research (2015, background): “Pinjani and Palvia (2013) examined the role of functional and deep-level diversity, finding deep-level diversity to be more salient for both trust and knowledge sharing.”