Improving importance-performance analysis: the role of the zone of tolerance and competitor performance. the case of Taiwan's hot spring hotels.

By Kuan-Yu Chen. 2014

129 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/824bd06192893a3e533814b8a17673cab6a07de6

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. L. Dwyer

In Sociology and Political Science

1. T. Mihalič
2. Ljubica Knežević Cvelbar
3. L. Dwyer
4. Tanja Armenski
5. Vanja Dragićević
6. Raija Komppula
7. Robertico Croes
8. G. Crouch

In Tourism, Leisure and Hospitality Management

1. T. Mihalič
2. Ljubica Knežević Cvelbar
3. L. Dwyer
4. Raija Komppula

Citations in the corpus

• Achieving destination competitiveness: an importance–performance analysis of Serbia (2016, background): “The application of IPA extends to a wide range of fields, including analyses of service quality (Ennew, Reed, & Binks, 1993; Matzler, Sauerwein, & Heischmidt, 2003), travel markets (Enright & Newton, 2004; Murdy & Pike, 2012; Wade & Eagle, 2003), meetings and events (Go & Zhang, 1997; Oh 2001; Oh & ”