The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea

By Jae-Ik Shin, Ki Han Chung, Jae-sin Oh, Chang Won Lee. International Journal of Information Management, 2013

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The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019, background): “Satisfaction is one of the most important success measures in the business to consumer (B2C) online environment (Shin et al., 2013).”
Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, background): “Shin et al. (2013) found that SAT has no positive effect on ORI while Chang and Chen (2008) demonstrated that SAT is an antecedent of online loyalty, with increased SAT leading to increased retention.”
Consumers' decisions in social commerce context: An empirical investigation (2015, background): “Prior studies also have indicated that it was important to investigate both website– user relationship [21] and relationships among website users [22] in order to gain an in-depth understanding of the benefits and the impacts of online relationship exchange.”