Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings
By J. Abalo, Jesús A. Varela, Vicente Manzano. 2007
412 citations recorded by the source corpus.
Subfields: Management of Technology and Innovation, Management Science and Operations Research, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/d9097a8fdf897ec5a57c87d02c6ec675cacf35f9
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In Management of Technology and Innovation
In Management Science and Operations Research
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Importance-performance analysis: A valid management tool? (2015, background): “…a diagonal line as a discriminating threshold between satisfaction and dissatisfaction instead of the original vertical and horizontal lines (Abalo et al., 2007; Azzopardi & Nash, 2013; Ziegler et al., 2012); different ways of measuring the importance and performance and relating them to…”
- Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “However, the IPA matrix is a visualizing method, and how to determine the precise ranking of the priority of improving attributes remains ambiguous and unidentified (Abalo, Varela, and Manzano 2007).”
- Classification of the destination attributes in the content of competitiveness (by revised importance-performance analysis) (2012, background): “…which are subjects of subjectivity and formed by the market suppliers or by persuasion-based antecedents’ (Santos and Boote, 2003: 144); and ‘analyzing complexities (like the possibility of collinearity; usage of linear regression coefficients as importance measures)’ (Abalo et al., 2007: 117).”