The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm
By Anita Zehrer, John C. Crotts, V. Magnini. 2011
207 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/d6e2aa8dac4f54b36f2092eeeb232def5ec2f336
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Marketing
- Zheng Xiang
- Daniel R. Fesenmaier
- Tekle Shanka
- Sony Kusumasondjaja
- Chris Marchegiani
- V. Magnini
- Dimitrios Buhalis
- R. Law
In Organizational Behavior and Human Resource Management
- Zheng Xiang
- Hyounae Kelly Min
- Tekle Shanka
- Daniel R. Fesenmaier
- Sony Kusumasondjaja
- Chris Marchegiani
In Sociology and Political Science
- Zheng Xiang
- Daniel R. Fesenmaier
- Tekle Shanka
- Sony Kusumasondjaja
- Chris Marchegiani
- V. Magnini
- Dimitrios Buhalis
- R. Law
Citations in the corpus
- Credibility of online reviews and initial trust (2012, background): “In a more recent study, positive and negative congruent reviews lead to consumer perception of online review usefulness (Zehrer et al., 2011).”
- Information technology and consumer behavior in travel and tourism: insights from travel planning using the internet. (2015, background): “One deceptive tag, for example, is the lack of personal pronouns such as “I” and “We” in deceptive blogs [due to the individual's subconscious guilt in placing a fictitious posting] (Zehrer et al., 2011).”
- Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews (2015, background): “Emerging research (Zehrer, Crotts, and Magnini 2011) finds that the ordering of multiple consumers’ postings (e.g., positive and then negative vs. negative before positive) can also play a role in how useful the postings are to consumer decision-making.”