Credibility of online reviews and initial trust

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Analysis of the Perceived Value of Online Tourism Reviews: Influence of Readability and Reviewer Characteristics (2016, background): “Consumers usually weigh negative information more heavily than positive information (Ahluwalia & Shiv, 1997; Kusumasondjaja et al., 2012), especially in the online environment (Basuroy, Chatterjee, & Ravid, 2003).”
Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions (2017, background): “Although the dispute appears not to have concluded regarding whether positive or negative messages have a stronger impact, it is undeniable that message valence affects consumer responses (Kusumasondjaja et al., 2012; Sparks & Browning, 2011).”
Assisting consumers in detecting fake reviews: The role of identity information disclosure and consensus (2016, background): “Furthermore, Kusumasondjaja et al. (2012) conducted an experiment to show a significant main effect of the reviewer's disclosed information and the perceived credibility of the review: the disclosure of identity-descriptive information led to higher credibility than undisclosed information.”