Information technology and consumer behavior in travel and tourism: insights from travel planning using the internet.

By Zheng Xiang, V. Magnini, Daniel R. Fesenmaier. 2015

686 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f04dcfc15c561d2aec0d1c0c3178b80f0a12aa39

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In Information Systems and Management

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Citations in the corpus

The effect of characteristics of source credibility on consumer behaviour: A meta-analysis (2020, background): “Thus, consumers can have some difficulty when assessing reliability of recommendation source (Smith et al., 2007; Xiang et al., 2015).”
Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation (2017, neutral): “Businesses implement technologies (e.g., online booking and review sites) to aid travelers’ decision marking and trip planning (Xiang et al. 2015).”
Marketing robot services in hospitality and tourism: the role of anthropomorphism (2019, background): “The rise of social media and the resulting review economy further illustrate that tourism and hospitality marketing must increase its focus on the experience itself (Xiang, Magnini, & Fesenmaier, 2015).”
Smart destinations and tech-savvy millennial tourists: hype versus reality (2019, background): “Besides, they use ICTs intensively for trip planning and employ diverse tools and channels to get as much information as possible (Xiang et al., 2015a).”
Human resources in tourism: Still waiting for change? – A 2015 reprise (2015, background): “…of key work areas, especially in tourism intermediaries such as travel agents The impact of social media on customers and their decision making (Xiang et al, 2015) Pressure on workforce to adopt new communications strategies Changing tourism distribution systems, primarily through evolving…”
Effects of the intensity of use of social media on brand equity: An empirical study in a tourist destination (2018, background): “In other words, the adoption of communication on social networks represents an opportunity to generate competitive advantages for the destination (Xiang et al., 2015) and to improve the performance of the brand.”