Extending the Technology Acceptance Model to assess automation

By Mahtab Ghazizadeh, John D. Lee, Linda Ng Boyle. Cognition, Technology & Work, 2011

485 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Science and Operations Research, Social Psychology

View Paper: https://www.semanticscholar.org/paper/e36f53ffad3e5273e372b153933c6de47ccce8e2

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In Information Systems and Management

In Management Science and Operations Research

In Social Psychology

Citations in the corpus

Applied artificial intelligence and trust—The case of autonomous vehicles and medical assistance devices (2016, background): “In academic literature, two different research streams on trust in the context of automation and innovation have emerged: First, there is prior work on trust in the technology (Ghazizadeh et al., 2012; Lee and Moray, 1992; Lee and See, 2004; Zuboff, 1988).”
Assessing the utility of TAM, TPB, and UTAUT for advanced driver assistance systems. (2017, result): “Similar attempts to augment the TAM model (Davis, 1989) were also found in the literature (Xu et al., 2010; Ghazizadeh et al., 2012b).”
Augmenting the Technology Acceptance Model with Trust: Commercial Drivers’ Attitudes towards Monitoring and Feedback (2012, background): “Based on the TAM literature, it is hypothesized that PU and PEOU each have a positive effect on BI and that PEOU has a positive effect on PU (Davis, et al., 1989; Ghazizadeh, Lee, & Boyle, 2012).”
Human Trust in Artificial Intelligence: Review of Empirical Research (2020, background): “More recent approaches have further added the concept of trust as a predictor of technology acceptance (Ghazizadeh, Lee, & Boyle, 2012; Hoff & Bashir, 2015; Lee & See, 2004; Pavlou, 2003).”
Acceptance of Self-driving Cars (2016, background): “…(e) perceived usefulness of automation; (f) perceived ease of use of automation; (g) experience with automation; and (h) intention to use automation (see Davis, Bagozzi, & Warshaw, 1989; Ghazizadeh et al., 2012; Madigan et al., 2016; Peng, Ghazizadeh, Lee, & Boyle, 2012; Venkatesh et al., 2003).”
Customer experiences in the age of artificial intelligence (2020, background): “Two streams of research have emerged on trusting technology-mediated services: trust in the technology (Ghazizadeh, Lee, & Boyle, 2012), and trust in the innovating firm, including their communication and processes (Chiesa & Frattini, 2011; Nienaber & Schewe, 2014).”
Towards Autonomous Transportation. Passengers’ Experiences, Perceptions and Feelings in a Driverless Shuttle Bus in Finland (2019, background): “It is important that driverless shuttle buses serve the real needs of people; because mere good performance does not guarantee the acceptance of new technology [62], and other incentives are also required.”
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence (2021, background): “Trust has been acknowledged as a key influencer of human – machine interactions (Ghazizadeh et al., 2012; McLean et al., 2020).”