Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology

By Devon S. Johnson. 2007

146 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Gary Klein
2. Robert R. Hoffman
3. Shane T. Mueller

In Organizational Behavior and Human Resource Management

1. Gary Klein
2. Robert R. Hoffman

In Sociology and Political Science

1. Robert R. Hoffman
2. Gary Klein
3. Jordan Litman
4. Shane T. Mueller
5. Emily M. Grossnickle
6. Paul J Silvia
7. Altay Eren
8. H. Coşkun

Citations in the corpus

• Explanation in Human-AI Systems: A Literature Meta-Review, Synopsis of Key Ideas and Publications, and Bibliography for Explainable AI (2019, neutral): “…Pomranky, Peterson, and Beck, 2001; Hancock et al., 2011; Hoffman, Klein, and Miller, 2011; Hoffman, 2017a; Jian, Bisantz, and Drury, 1998, 2000; Johnson, 2007; Koustanai, Mas, Cavallo, and Delhomme, 2010; Lee and Moray, 1994; Lee and See, 2004; Llinas, Bisantz, Drury, Seong, and Jian, 1998;…”
• Metrics for Explainable AI: Challenges and Prospects (2018, background): “st the machine's outputs? (trust) and Would you follow the machine's advice? (reliance). Indeed, these two items comprise the scale developed by Adams, et al. (2003). The scale developed by Johnson (2007) asks only about reliance and the rareness of errors. Some scales for assessing trust ”
• Factors affecting adoption of online banking: A meta-analytic structural equation modeling study (2015, unknown): “[19, 50, 60, 65, 88, 136, 151] Hypothesis 22.”