Benefit Segmentation: A Review of Its Applications to Travel and Tourism Research

By I. Frochot, Alastair M. Morrison. 2000

260 citations recorded by the source corpus.

Subfields: Marketing, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d45d96df2f1e378556320870c06c2370d1a703e2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Seyhmus Baloglu
2. J. Busser
3. Shiang‐Lih Chen
4. Eleytheria Vasioti
5. Aykut Pekcan
6. Joceline Santos
7. Pierre Benckendorff
8. Rodoula H. Tsiotsou

In Social Psychology

1. Laurie Murphy
2. Seyhmus Baloglu
3. J. Busser
4. Graham Brown
5. John C. Crotts
6. Lisa Cain
7. C. Voigt
8. G. Moscardo

In Sociology and Political Science

1. Laurie Murphy
2. Seyhmus Baloglu
3. J. Busser
4. Lisa Cain
5. Eleytheria Vasioti
6. Graham Brown
7. Pierre Benckendorff
8. Rodoula H. Tsiotsou

Citations in the corpus

• Linking Travel Motivation, Tourist Self-Image and Destination Brand Personality (2007, background): “Frochot and Morrison (2000) reviewed the application of benefit segmentation in tourism.”
• Adding Psychological Value to Heritage Tourism Experiences (2002, background): “Rather than segmenting by traditional characteristics such as demographics, segmentation is based on benefits that a potential visitor desires (Frochet and Morrison, 2000).”
• The Relationship Between Destination Performance, Overall Satisfaction, and Behavioral Intention for Distinct Segments (2004, background): “…to visit destinations have tremendous impact on visitors’ attitudes, satisfaction and future behavior of their inherent effect on cognitive and affective process as well as behavior (Woodside & Jacobs, 1985; Uysal & Hagan, 1993, Baloglu & Uysal, 1996, Baloglu, 2000; Frochot & Morrison, 2000).”
• Impact of experience on emotional well-being and loyalty (2018, background): “Socio-psychological motivations have been some of the most frequently studied concepts in marketing and have tremendous impact on perceived performance, satisfaction, and attitudes (Baloglu, Pekcan, Chen, & Santos, 2004; Frochot & Morrison, 2000; Kotler, Bowen, Makens, & Baloglu, 2016).”
• Wellness tourists: in search of transformation. (2011, background): “A knowledge of benefits sought by tourists helps marketers understand different market segments, communicate with them more effectively and design products and services which match their needs (Frochot and Morrison, 2000; Molera and Albaladejo, 2007).”
• Satisfaction (2006, background): “…the variables recommended for tourist segmentation are demographic characteristics (Chen, 2000; Sung, 2004), activities (Sung, 2004; Sung, Morrison, & O’Leary, 2000), travel expenditure (Mok & Iverson, 2000), benefits (Frochot, 2005; Frochot & Morrison, 2000), and motivation (Sellick, 2004).”