Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions

By Young Namkung, S. Jang. 2007

1,018 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/cdc252068c93fe107673406679f19d181efcb039

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In Organizational Behavior and Human Resource Management

Citations in the corpus

Relationships between lifestyle of health and sustainability and healthy food choices for seniors. (2013, background): “, 2007) and healthy food choices (Namkung and Jang, 2009; Namkung and Jang, 2007; Kozup et al., 2003; Ryu et al., 2008), diners with LOHAS are expected to be concerned about healthy food choices when they are dining out (French and Rogers, 2010; Rogers, 2005).”
The Influence of Consumer Value-Based Factors on Attitude-Behavioral Intention in Social Commerce: The Differences between High- and Low-Technology Experience Groups (2013, background): “In restaurant settings, intentions consist of two parts; a willingness to use it, and through WOM to recommend it or to spread positive comments (Namkung & Jang, 2007; Zeithaml, Berry, & Parasuraman, 1996).”
Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges (2016, background): “Namkung and Jang (2007) also showed that there was a positive relationship between customer satisfaction and behavioral intentions in mid- to-upscale restaurants.”
Satisfaction and revisit intentions at fast food restaurants (2020, methodology): “Measures of the constructs Food quality is adopted from measures developed by [69].”
Perceived quality, authenticity, and price in tourists’ dining experiences: Testing competing models of satisfaction and behavioral intentions (2019, methodology): “For example, Namkung and Jang (2007) found, satisfaction only has a partially mediating role in the relationship between food quality, satisfaction, and behavioral intention.”
Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry (2016, background): “Food quality has largely been acknowledged as an important componentin the operation ofany restaurant, and therefore, it has a main influence on customer satisfaction and future purchase intention (Namkung & Jang, 2007).”
The Impact of Store Atmospherics, Perceived Value, and Customer Satisfaction on Behavioural Intention☆ (2016, background): “On contrary, the study of (Chang, 2000), (Namkung & Jang, 2007) and (Wakefield & Blodgett, 1996) discover that atmospheric does not have a direct impact on behavioral intention.”
Customer satisfaction using low cost carriers (2011, background): “Customer satisfaction is a compelling issue because in the service industry customer retention is more important than is attracting new customers (Kim, Ng, & Kim, 2009; Lee, Lee, & Yoou, 2000; Namkung & Jang, 2007; Park, Robertson, & Wu, 2004).”