Customer satisfaction using low cost carriers

By Y. Kim, Hyung-Ryong Lee. 2011

279 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3e83562abba35f0f36363b155179755e4acebc49

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. T. Coltman
2. Rajeev Sharma
3. Juan de Oña
4. Rocio de Oña
5. Rajesh Rajaguru
6. Gabriella Mazzulla
7. Sara Dolnicar
8. Laura Eboli

In Marketing

1. Juan de Oña
2. Rocio de Oña
3. Rajesh Rajaguru
4. Gabriella Mazzulla
5. Sara Dolnicar
6. Laura Eboli
7. Jinde Jiang
8. Yensen Ni

In Organizational Behavior and Human Resource Management

1. Juan de Oña
2. Rocio de Oña
3. Gabriella Mazzulla
4. Laura Eboli
5. T. Coltman
6. Rajeev Sharma
7. Rajesh Rajaguru
8. Sara Dolnicar

Citations in the corpus

• Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention (2015, background): “Only in one of the reviewed tourism studies was the original scale used (Kim and Lee 2011).”
• The influence of service quality on revisit intention: The mediating role of WOM and satisfaction (Case study: Guilan travel agencies) (2018, background): “Customer satisfaction is a compelling issue because in the service industry customer retention is more important than attracting new customers (Kim & Lee, 2011).”
• Perceived service quality in bus transit service: A structural equation approach (2013, methodology): “In the field of public transportation and based on customer satisfaction surveys, the derived importance approaches mostly used for investigating on customer satisfaction and transit service quality have been: regression analysis (e.g. Aksoy et al., 2003; Dell'Olio et al., 2010; Huse and Evangelho, ”
• Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “FA is normally used as a preliminary step for other methods, such as multiple linear regression analysis (Kim and Lee 2011; Weinstein 2000); discriminant analysis (DA) (Aksoy, Atilgan, and Akinci 2003); or SEM (Eboli and Mazzulla 2012b).”
• Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines (2016, background): “…1997; Cronin et al., 2000), tourism (Baker and Crompton, 2000; Brady et al., 2006, 2001; Williams and Soutar, 2009) and travel (Chen, 2008; Forgas et al., 2010; Kim and Lee, 2011; Park, 2004) literature to predict overall customer satisfaction, loyalty, post purchase behaviour and profitability.”