The conceptualization and empirical validation of web site user satisfaction

By Steve Muylle, Rudy Moenaert, M. Despontin. Information Manager (The), 2004

425 citations recorded by the source corpus.

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The role played by perceived usability, satisfaction and consumer trust on website loyalty (2006, background): “Some work has looked at factors that affect satisfaction among website users [76].”
Measuring e-learning systems success in an organizational context: Scale development and validation (2007, background): “Areview of the literature on IS success, IS performance, web success, e-learner satisfaction, user information satisfaction, end-user computing satisfaction, web user satisfaction, system use, IS service quality, web quality, and organizational benefits [1] [3] [4] [9][14][15] [16][17][18][20][26][3”
Personal values as underlying motives of shopping online (2008, background): “Previous studies of online shopping have established two categories of attributes – intrinsic and extrinsic – and both are important in customers’ selections of which online stores they will patronize (Liu and Arnett, 2000; Shih, 2004; Muylle et al., 2004).”
The Person-Based Approach to Intervention Development: Application to Digital Health-Related Behavior Change Interventions (2015, background): “of convergence between the person-based approach and the evaluation of dimensions of the user perspective such as acceptability, engagement, trust, and satisfaction [35-37].”
User satisfaction from commercial web sites: The effect of design and use (2006, neutral): “[63] empirically validated a standard instrument for”