Innovation Systems in the Service Economy

By Ian Miles. 2000

173 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/c897beab46e75715af0691b442bdaf3ae830b0ad

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Citations in the corpus

Towards the Measurement of Innovation—A Pilot Study in the Small and Medium Sized Hotel Industry (2006, background): “…amount of research exists on problems and issues of innovation management and processes in the manufacturing and service industry (e.g., Drucker, 1985; Gallouj, 1998; Kelly and Storey, 2000; Metcalfe and Miles, 2000; Preissl, 2000; Herstatt et al., 2001; Hollenstein, 2001; Afuah, 2003).”
THE ELIXIR (OR BURDEN) OF YOUTH? EXPLORING DIFFERENCES IN INNOVATION BETWEEN START-UPS AND ESTABLISHED FIRMS. (2008, background): “…the literatures on age and innovation 4 with the emerging understanding of the nature of innovation in services, focusing on coterminality, intangibility and low capital intensity as drivers of differences in performance outcomes (Coombs and Miles 2000; Gallouj and Savona 2009; Tether 2003a, 2005).”
Patterns of innovation in service industries (2007, background): “Essays compiled by Metcalfe and Miles suggest that innovation in service industries tend occur around technology (Metcalfe and Miles, 2000).”
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry (2011, background): “…a distinction is made between assimilation (technologist), demarcation (service-oriented) and synthesis (integration) approaches (Coombs & Miles, 2000; and earlier Bryson & Monnoyer, 2004; Gallouj, 1994, 1998).6 The central idea of the assimilation approach is that if there is any…”
Innovation activity in the hotel industry (2009, background): “E-mail addresses: emros@emp.uc3m.es (E. Martı´nez-Ros), Miles, 2000).”
Service innovation in manufacturing firms: Evidence from Spain (2012, background): “In discussing the impact of these factors on e innovation processes of manufacturing firms and more ecifically on the interrelation among different innovation out mes, the paper contributes to the literature on service innovation, eding into the synthesis approach (Coombs and Miles, 2000).”
Two decades of research on innovation in services: which place for public services? (2013, background): “…involves four different theoretical perspectives (assimilation, demarcation, inversion and integration), which reflect different conceptions of the relationship vis-à-vis the dominant field of (industrial) innovation studies (Gallouj, 1994, 1998; Gallouj and Weinstein, 1997; Coombs and Miles 2000).”
Antecedents of Service Innovation in SMEs: Comparing the Effects of External and Internal Factors (2014, background): “Coombs and Miles (2000) presented three schools of thought predominating in service innovation research that articulate the key differences in basic assumptions about service innovation; namely, these schools of thought are assimilation, demarcation, and synthesis.”
Knowledge Intensive Business Services and Urban Industrial Development (2007, background): “KNOWLEDGE INTENSIVE SERVICES IN INNOVATION This part will focus on KIBS’ alleged role as ‘agents of innovation’ [Metcalfe and Miles, 2000] through their knowledge transfer capacity and ability to co-produce innovation with their clients in projects [Hertog, 2002].”
Innovation, productivity and growth in US business services: a firm-level analysis (2008, methodology): “…often defined as activities directed at creating changes or transformations of form, place or time of availability in some entities, and the entities involved may be material objects, goods, people, the natural environment or symbolic representations (data, text, etc.) (Metcalfe and Miles, 2000).”
Customer orientation and innovation : a comparative study of manufacturing and service firms (2016, background): “Most previous studies of service innovation have adopted one of three approaches: assimilation, demarcation, and synthesis (Coombs and Miles, 2000; de Vries, 2006; Drejer, 2004; Gallouj, 1998).”