Patterns of innovation in service industries

By Regan Wong. 2007

141 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/2f9b16c5625ebadc7d3acfddcc5c23a3b9afe702

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Citations in the corpus

THE ELIXIR (OR BURDEN) OF YOUTH? EXPLORING DIFFERENCES IN INNOVATION BETWEEN START-UPS AND ESTABLISHED FIRMS. (2008, background): “Intangibility Intangibility in services means that “rather than being material products, service products typically involve transformations in such entities as the state of material products, of people…, and in data” (Miles 2008, p. 116).”
100 Innovations That Transformed Tourism (2015, background): “Many studies conclude that tourism accommodation businesses, restaurants, and transportation companies are not particularly innovative (Carmison and Monfort-Mir 2012; Abreu et al. 2010; Evangelista 2000; Miles 2008).”
Measurement of innovation activities in the knowledge-intensive services industry: a trademark approach (2012, background): “…true for the so-called knowledge-intensive services (KIS) and a smaller segment, the knowledge-intensive business services (KIBS), which, in some cases, are even more related to information and knowledge and are highly innovative (Gallouj, 2002; Miles, 2000, 2008; Toivonen & Tuominen, 2009).”
Service Innovation in the Digital Age: Key Contributions and Future Directions (2015, background): “…argued that because services are performed for particular clients in a particular circumstance, service innovation should be examined as emergent, interactive, and dynamic, as well as knowledge and information intensive as communication flows between providers and customers (Miles 2008, p. 117).”
Relationship between innovation capability, innovation type, and firm performance (2017, background): “Innovation in service sector generally considered two factors which are an introduction of a completely new product or service to the company or individuals and reconfiguration or improvement of existing services (Miles, 2008) either in a radical or incremental way.”
A review of innovation research in tourism (2010, background): “In his study Miles (2008) takes stock of HORECA enterprises inclination to launch technological and organisational innovations.”