Is it Better to Give or Receive? The Role of Help in Buffering the Depleting Effects of Surface Acting
By Marilyn A. Uy, Ka Lin, R. Ilies. 2017
165 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/c80570e638ae1b1451e87e5520bb92206b3896f2
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Organizational Behavior and Human Resource Management
- Jean-Pierre Neveu
- M. Westman
- Stevan E. Hobfoll
- Jonathon R. B. Halbesleben
- Arnold B. Bakker
- X. Hu
- Markus Groth
- Yu Wu
In Sociology and Political Science
- Jean-Pierre Neveu
- Stevan E. Hobfoll
- M. Westman
- Jonathon R. B. Halbesleben
- Markus Groth
- Arnold B. Bakker
- Evangelia Demerouti
- Merideth Ferguson
Citations in the corpus
- Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021, background): “For example, a diary study among customer service representatives found that employees’ daily surface acting positively predicted end-of-day emotional exhaustion (Uy, Lin, and Ilies 2017).”
- Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2018, background): “…they start each day with depleted resources), they rely more heavily on surface acting strategies with coworkers, and because they lack the resources to address more deeply the issues they encounter at work, they end up continually experiencing higher levels of exhaustion (see also Uy et al. 2017).”