A Multilevel Model of Resistance to Information Technology Implementation

By L. Lapointe, Suzanne Rivard. MIS Q., 2005

1,405 citations recorded by the source corpus.

Subfields: Communication, Management Information Systems, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/c34cdd67139ec09dd5df0838594662a56e68c00f

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Citations in the corpus

Resist, comply or workaround? An examination of different facets of user engagement with information systems (2006, background): “(Prasad and Prasad, 2000; Lankshear and Mason 2001) Harmless Workaround The workaround does not significantly affect workflow or the accuracy of captured data (Button et al 2003; Lapointe and Rivard, 2005) Essential Workaround The workaround is essential in order to complete the task at hand (Lanksh”
Investigating user resistance to information systems implementation: a status quo bias perspective (2009, background): “Lapointe and Rivard (2005) found four studies (Joshi 1991; Marakas and Hornik 1996; Markus 1983; Martinko et al. 1996) that proposed theoretical explanations of user resistance.”
The Formation and Value of IT-Enabled Resources: Antecedents and Consequences of Synergistic Relationships (2010, background): “…example of how modifying organizational structures can facilitate IT asset–organizational resource integration, consider the case study reported by Lapointe and Rivard (2005) in which physicians began to interact with a newly installed electronic medical records system (EMR) only after the…”
Who influences whom? Analyzing workplace referents' social influence on IT adoption and non-adoption (2009, background): “The impact of ‘resistance to change’ on IT non-adopters is supported for groups on the organizational level (Lapointe and Rivard, 2005; Lapointe and Rivard, 2007), as well as for medics in the healthcare sector (Bhattacherjee and Hikmet, 2007).”
The role of readiness for change in ERP implementation: Theoretical bases and empirical validation (2008, background): “Some prior studies indicated that a major reason for failure was the resistance of the user to change [21].”
What Signals Are You Sending? How Website Quality Influences Perceptions of Product Quality and Purchase Intentions (2011, methodology): “This technique has been commonly used in marketing research (Mick 1996) and in prior information systems research (Lapointe and Rivard 2005).”
When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies (2011, positive): “Studies show that rejecting the technology (Constantinides and Barrett 2005; Lapointe and Rivard 2005; Markus 2004) or using its features for purposes other than designers or implementers intended (Boudreau and Robey 2005; DeSanctis and Poole 1994; Schultze and Boland 2000), are two common…”
Understanding Nonmalicious Security Violations in the Workplace: A Composite Behavior Model (2011, background): “One reason for resistance was that the new system was perceived by physicians as a threat to their “professional status” [50]. according to the cBM model, identity outcome expectation also has a direct effect on behavioral intention.”
"Algorithms ruin everything": #RIPTwitter, Folk Theories, and Resistance to Algorithmic Change in Social Media (2017, background): “Expectation violations directly threaten the user’s understood status quo, which Lapointe and Rivard [24] have identified as a key driver of resistance to new technologies.”
Technology Acceptance Model 3 and a Research Agenda on Interventions (2008, background): “Employees may feel that the new system will threaten their existing routines and habits, change the nature of their job and relationships with others, and degrade their status in the organization (Markus, 1983; Beaudry & Pinnsonnealt, 2005; Lapointe & Rivard, 2005).”