What is this evasive beast we call user satisfaction?

By Gitte Lindgaard, Cathy Dudek. Interacting with computers, 2003

396 citations recorded by the source corpus.

Subfields: Sociology and Political Science, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/c0afcd5ed55055d895a2a667cbae8e078b8117c6

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In Sociology and Political Science

In Human-Computer Interaction

Citations in the corpus

Online Trust: State of the Art, New Frontiers, and Research Potential (2009, background): “A growing number of studies show a positive correlation between the perceived visual communication quality of a website's user interface and overall user satisfaction (e.g., Hartmann, Sutcliffe, and De Angeli 2007; Lindgaard and Dudek 2003; Tractinsky, Shoval-Katz, and Ikar 2000).”
Expected user experience of mobile augmented reality services: a user study in the context of shopping centres (2011, background): “If a product outperforms the expectations post-use, satisfaction [29] will result, whereas if it falls short of expectations, the user is likely to be dissatisfied [35].”
Facets of visual aesthetics (2010, background): “…2007; van der Heijden, 2003) or single scales from more general instruments aimed at evaluating website as a whole (e.g., Cober et al., 2003; Kirakowski and Claridge, 2001; Lindgaard and Dudek, 2003; Finn and Kayande, 2003; Loiacono et al., 2002; Mathwick et al., 2001; van Schaik and Ling, 2005).”
Construction and Evaluation of a User Experience Questionnaire (2008, neutral): “[10]).”
Multi-criteria evaluation of the web-based e-learning system: A methodology based on learner satisfaction and its applications (2008, background): “This means that user satisfaction is the ''subjective sum of interactive experiences'' influenced by many affective components in the interaction (Lindgaard & Dudek, 2003).”
User experience over time: an initial framework (2009, background): “Confirming a priori expectations has been seen as the major source of satisfaction both in CHI [18] and Information Systems [23] research.”
Perceived satisfaction, perceived usefulness and interactive learning environments as predictors to self-regulation in e-learning environments (2013, background): “Thismeans that user satisfaction is the “subjective sumof interactive experiences” influenced bymanyaffective components in the interaction (Lindgaard & Dudek, 2003).”
Usability, aesthetics and emotions in human–technology interaction (2007, methodology): “The result of our regression analysis is compatible with the results of other studies (Hassenzahl, 2003; Lindgaard & Dudek, 2003), and demonstrates that a user’s judgment of a system relies on both pragmatic and aesthetic features.”
Evaluating the consistency of immediate aesthetic perceptions of web pages (2006, result): “In line with Lindgaard et al. (2006), this study supports a possible explanation for various studies that found influence of aesthetics on attitudes towards the IT artifact (e.g. Schenkman and Jonsson, 2000; Tractinsky et al., 2000; Lindgaard and Dudek, 2003; van der Heijden, 2003).”