Make it memorable: customer experiences in winter amusement parks

By Terje Slåtten, C. Krogh, Steven Connolley. 2011

86 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/d4da79f89da3da37d7c4dfe998001bc9d342e5b9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Hung-Che Wu
2. J. Nawijn
3. Mengyun Li
4. Tao Li
5. Ondrej Mitas
6. Yeqiang Lin
7. D. Kerstetter
8. L. Andreu

In Organizational Behavior and Human Resource Management

1. Hung-Che Wu
2. J. Nawijn
3. Mengyun Li
4. Ondrej Mitas
5. Tao Li
6. Yeqiang Lin
7. D. Kerstetter
8. L. Andreu

Citations in the corpus

• Emotions and visitors’ satisfaction at a museum (2014, background): “In marketing literature (both tourism and non-tourism related), the relevant role that servicescape exerts in shaping consumers’ emotion, service quality, satisfaction and behavioural intentions is widely recognised (Andreu et al., 2006; Bitner, 1992; Harris and Ezeh, 2008; Hooper et al., 2013; Kirk”
• How Do We Feel on Vacation? A Closer Look at How Emotions Change over the Course of a Trip (2013, background): “Carefully designed tourist attractions can enhance positive emotions, such as awe and joy (Slåtten, Krogh, and Connolley 2011; Slåtten et al. 2009).”
• A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention (2018, result): “This finding is consistent with the contention of Slåtten, Krogh, and Connolley (2011) that creating positive ambience and design elements in a theme park may be equivalent to setting up creative displays at shopping facilities.”