Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay.

By L. W. Lam, K. Chan, D. Fong, Freda Lo. 2011

205 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b89c66dd88392e21cd0890192a1dd897c590439c

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Citations in the corpus

Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion (2016, methodology): “Unlike previous studies (Han, 2013; Lam et al., 2011; Lee & Kim, 2014), specific components 206 Hyoungeun Moon et al.”
The impact of the servicescape on the desire to stay in convention and exhibition centers: The case of Macao (2012, background): “The use of environmental stimuli in evaluating service perforance has its roots in environmental psychology. Mehrabian and ussell (1974) proposed a model of human–environment interction in which consumers’ responses to various environmental timuli (e.”
The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety (2017, background): “…customer satisfaction has been identified as a critical determinant of behavioral intentions (e.g. revisiting, recommendation, and spending more) in the various industries (Han, 2013; Kim, Han, Holland, & Byon, 2009; Lam et al., 2011; Lee, 2014; Qiu, Ye, Bai, & Wang, 2015; Ryu, Lee, & Kim, 2012).”
Travel for Affection: A Stimulus-Organism-Response Model of Honeymoon Tourism Experiences (2021, background): “…such as emotions (Jang & Namkung, 2009; Jani & Han, 2015; W. G. Kim & Moon, 2009), memories (Manthiou et al., 2017), customer satisfaction (Lam et al., 2011), perceived service quality (W. G. Kim & Moon, 2009), customer value (Wu & Li, 2018), service experience evaluation (Lam et al.,…”
The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants (2013, background): “Lam et al. (2011) found that seating comfort in a casino setting is significant for customers who stay longer at a facility.”
Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges (2016, background): “In addition, a clean environment creates an image of highquality facilities (Lam et al., 2011).”