The effect of consumption emotions on satisfaction and word‐of‐mouth communications

By Riadh Ladhari. 2007

375 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/b6a3855eec69e1398aa7177ef527811a7e55542c

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

Measuring Tourists’ Emotional Experiences (2015, background): “Previous studies operationalize behavioral intentions in terms of three variables: intention to return, willingness to recommend, and word-of-mouth communication (e.g., Cronin, Brady, and Hult 2000; Ladhari 2007; Soscia 2007; Zeithaml, Berry, and Parasuraman 1996).”
Festivals as agents for behaviour change: A study of food festival engagement and subsequent food choices (2015, background): “…widely established in other marketing contexts, with more intense feelings of positive emotions generally being found to be related to higher levels of satisfaction, and more intense feelings of negative emotions being related to lower levels of satisfaction (Babin & Darden, 1998; Ladhari, 2007).”
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time (2010, background): “Understanding how consumers feel about a service experience has little value in practice or theory without a context or outcome, and emotions have been examined in relation to customer satisfaction (Westbrook & Oliver, 1991), post-purchase processes (Dube & Menon, 2000), cognition in forming satisfa”
Power of consumers using social media: Examining the influences of brand-related user-generated content on Facebook (2016, background): “Examining the emotional and the cognitive aspects of WOM, Ladhari (2007) found that pleasure and arousal (O) had significant influences on WOM intention (R).”
Consumer response to online apparel stockouts (2011, background): “Subsequent research further confirms that emotion aroused during shopping influences retail preference and store selection (Dawson, Bloch, & Ridgway, 1990), purchase intent (Baker, Grewal, & Levy, 1992), approach/avoidance behavior (Hui, Dubé, & Chebat, 1997), word-of-mouth communications (Ladhari, ”
Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges (2016, background): “Furthermore, it is believed that understanding customers’ emotions is vital because they are directly linked to their subsequent behavior, such as satisfaction and behavioral intentions (Adaval, 2001; Babin & Babin, 2001; Bigné, Mattila, & Andreu, 2008; Chebat & Slusarczyk, 2005; Gracia, Bakker, & G”
Emotional timescapes: the temporal perspective and consumption emotions in services (2015, background): “Consumption emotions have been shown to play a vital role in customer satisfaction (Dube and Morgan, 1998, Ladhari, 2007).”
Investigating generational differences in e-WOM behaviours (2011, background): “…WOM processes, e-WOM and social networking WOM is defined as ‘informal person-to-person communication between a perceived non-advertising communicator and a consumer about ownership, or characteristics of a brand, a product, a service, an organization or a seller’ (ladhari 2007, p. 1093).”
The impact of experiential consumption cognitions and emotions on behavioral intentions (2008, background): “Accordingly, recent studies have empirically demonstrated the path from arousal to pleasure (Babin and Attaway, 2000; Chebat and Michon, 2003; Ladhari, 2007; Wakefield and Baker, 1998).”
Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2010, background): “Ladhari (2007) found that consumption emotions affect satisfaction, which in turn affects what moviegoers will tell other consumers.”